To the management

To the management,
I purchased a coat for £19.99 for my daughter to wear to school on 12th September at around 14:00 from till number 5 at store number 0223. I know it was around this time because I have a receipt for another item that I brought after I purchased the coat. My daughter wore the coat for five days when the zip broke, she does it up then the zip comes apart. I have searched high and low through my rubbish and everything I just can not find the receipt. I have tried taking it back but I was told without the receipt I will not get another coat. Now my daughter is going to school with no coat I can not afford to buy another one as I'm a mother of 7 small children I recently became a single parent. I paid in cash and thought maybe you could trace my purchase as I know the time and date. It was a size 8 everlast evr6100 and 668147/03/330 if that helps the time was roughly 14:00 or maybe a bit before and it was 12th September. Your help would be much aprechiated as I can not afford to throw this coat away and buy a new one. Coats should last more then five days. Regards. Kim